Law firms no longer have to struggle to manage guidelines that are dispersed across the firm, now that all guidelines are centralized into one Management Portal. Firms can add the most recent version of OCG as well as prior versions and retention letters (recommended).
No two firms are created equal, therefore no firm-client relationship is the same. With OCG Live you can create rules at the client level, matter level, practice or location level or even firm-wide. For each rule, you can define whether a violation will cause an error, a warning or an action. You have full control over the rules you want to setup and enforce, as well as the best practices that you would like to initiate when a violation occurs. It is not enough to just point out an error. Compliance is all about teaching the timekeeper or billing department how to create an entry that complies.
Most attorneys do not have access or are uninformed of what is in a client’s OCG. Summary guidelines highlight the items most important to attorneys, which are presented to attorneys the first time that they work on a case in order to start the engagement in compliance. Attorneys then acknowledge that they have read and understand the summary, which results in attorneys having the necessary visibility into guidelines to establish compliance.
Without a clear understanding, compliance is impossible. One of the biggest challenges with OCG is having a clear understanding of what is included in any given set of guidelines and how individual departments within the firm are impacted. OCG Live allows firms to summarize the guidelines in a manner that is accessible to staff and attorneys so that everyone knows what is expected for every client.
When attorneys enter time that does not comply with client billing guidelines, timekeepers are notified in real-time of the compliance issue and best practice to resolve the error. Timekeepers are given the opportunity to fix it immediately or at a later time. This results in the creation of compliant timecards that don’t require resource-intensive review and editing on behalf of the billing department.
The billing department can finally be relieved of manual checking and scanning of entries. The billing department receives a list of items that need attention, whether it is applying discounts for particular charges, approving timekeepers before sending bills or seeking approval of charges and approval codes required for a task.
Bring compliance to a level that has never before been possible. OCG Live brings about accountability and allows your firm to assess the areas of most at risk (whether a client or timekeeper), address them in a timely manner and make informed decisions based on how many dollars are at risk.